Privacy Policy

1. About this policy

Prestige Poly (ABN 52 274 801 889) is committed to protecting the privacy of individuals who contact us or use our website. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By submitting an enquiry through our website or contacting us directly, you consent to the collection and use of your personal information as described in this policy.

2. What personal information we collect

When you submit an enquiry through our website, we may collect the following personal information: your name, phone number, email address, suburb, details of your project or the items you wish to have finished, any images you choose to attach to your enquiry, and any other information you provide in your message.

We do not collect sensitive information (as defined under the Privacy Act) through our website enquiry form.

3. How we use your personal information

We use the personal information you provide to respond to your enquiry, assess your project requirements and provide a quote, communicate with you about your project, and fulfil any services you engage us to provide.

We will not use your personal information for direct marketing purposes without your consent.

4. Disclosure to third parties

We do not sell, rent or trade your personal information to third parties. We will not disclose your personal information to any third party except where required or authorised by law, where you have given your consent, or to service providers who assist us in operating our business (such as email service providers), who are required to handle your information in accordance with this policy.

5. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Enquiry information submitted through our website is received by email and stored securely.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

Please be aware that no method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Access and correction

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We will respond to your request within a reasonable time. In some circumstances we may be unable to provide access to certain information, and we will explain the reasons if this is the case.

7. Cookies and website analytics

Our website may use cookies or similar technologies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings, although this may affect the functionality of the website.

We may use website analytics tools to collect non-personally identifiable information about how visitors use our website. This information is used to improve the website and is not linked to your personal information.

8. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you may make a complaint by contacting us using the details below. We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of the most recent update noted at the top.